Shipping

Shipping from Kent Ohio:

"PRIORITY SHIPPING"  = your go to the head of the line ticket.  We will ship your order out within 24 hours MOST packages will arrive in 2-6 days (not including Sundays or Holidays).  Shipments will go out UPS if you select Priority Shipping.

First Class Mail - goes out 1st class if the package is eligible (ie under 1lb).

Ground Shipping goes out 1st class if the package is eligible (ie under 1lb) or Priority mail  or UPS (whichever is cheapest).   1st class may take a few days longer to arrive than Priority mail or UPS. 

We typically ship orders out in 1 to 2 days.  Then USPS currently is taking 2 to 16 or sometimes more days for delivery time from arrival at the post office.  We are seeing significant delays at the post office due to Covid and increased demand.

Our zip code is 44240 if you would like to calculate shipping time at usps.com.  (We ship from Ohio.)

Our USA shipping fees are:

XSmall Order $1.00 - $3.99 $1.00
Small Order $4 - $5.99 $1.99
Med Order $6 - $9.99 $3.99
Large Order $10 - $74.99 $6.99
XL Order $75 + 3.99

 


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Use this map to see how long packages take to arrive after we ship them out.

*NOTE if you are in a more remote area or really far away from OHIO then you may not get your package on time if you wait until the last minute.  We are using USPS guidelines above but have found that folks in remote areas and possibly on the west coast don't always get their packages by the guidelines they provide.  THANKS.

RETURNS:

 

Refunds - what qualifies:

NOT received on time:  If you ordered for 12/25 delivery...

If you did not receive your order by the time indicated on your original shipping method (refer to your packing slip) and you have decided you would not like to keep your items, please contact us at offwagon@gmail.com and we will arrange for you to return your items (we will send you a label) and issue a full refund when the items are received back in our shop.

Items must be in new unopened condition

You have until 1/31 to return holiday orders to us.

We only will pay return shipping if you contact us first and we send you a label

Received on time:

If you did receive your items (refer to your packing slip), but still wish to return them, we will deduct from your refund our ACTUAL shipping charges (which are often more than what we charged you for shipping). 

Items must be in new unopened condition

You have 30 days to return items.

Send returns to (include an order number/ packing slip/ plus your name and address) : 

Red Letter Days Kent, Attn. Returns, 152 E. Main Street, Kent, OH 44240

No returns on Plush (stuffed animals)